151 lines
11 KiB
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151 lines
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<title>Adapting Community Call Centers for Crisis Support: A Model for Home-Based Care and Monitoring. Appendix 4, Initial Menu (Text Description)</title>
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<meta name="Title" content="Adapting Community Call Centers for Crisis Support: Model for Home-Based Care and Monitoring" />
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<meta name="description" content="Model for community health call centers to support home-management and shelter-in-place approaches in mass casualty or pubic health emergency events." />
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<p><strong>You Are Here:</strong> <span class="crumb_link"><a href="/" class="crumb_link">AHRQ Archive Home</a> > <a href="/prep/" class="crumb_link">Public Health Preparedness Archive</a> > <a href="." class="crumb_link">Adapting Community Call Centers for Crisis Support</a> > <a href="callapp4-4-4.htm" class="crumb_link">Appendix 4.4.4</a> > Initial Menu (Text Description)</span></p>
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<td height="30px"><h2><span class="title">Adapting Community Call Centers for Crisis Support</span></h2></td>
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<td><div id="centerContent"><p><strong>Public Health Emergency Preparedness</strong></p> <div class="headnote">
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<p>This resource was part of AHRQ's Public Health Emergency Preparedness program, which was discontinued on June 30, 2011, in a realignment of Federal efforts.</p>
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<p>This information is for reference purposes only. It was current when produced and may now be outdated. Archive material is no longer maintained, and some links may not work. Persons with disabilities having difficulty accessing this information should contact us at: <a href="https://info.ahrq.gov/">https://info.ahrq.gov</a>. Let us know the nature of the problem, the Web address of what you want, and your contact information. </p>
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<p>Please go to <a href="https://www.ahrq.gov/">www.ahrq.gov</a> for current information.</p></div>
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<h3>Initial Menu (Text Description)</h3>
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<p> This figure is a flowchart titled "Initial Menu." It illustrates the call flow for the Frequently Asked Question (FAQ) Library Application and is oriented vertically, from top to bottom. It begins with an incoming call and the first box, which reads "Message 5000: 'Welcome to the automated HELP Information Line.'" A single arrow flows down to a box that reads "Check for Special Bulletin Message." Two arrows flow from this box; one arrow leads to the Zip Code Menu. The other arrow points to a box that reads "Retrieve Bulletin Board Message." An arrow leads down to a box that reads "Special Message." A single arrow flows down to a box that reads "Zip Code Menu."</p>
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<p>A horizontal line separates the Initial Menu from the Zip Code Menu. The Zip Code Menu begins with a box that reads "Message 5004: 'Please enter your 5-digit zip code.'" An arrow flows down to the next box, which reads "Match County in Zip_Codes flat file." An arrow leads to the next box, which reads "Update Custom Report." An arrow descends to the bottom box in the chart, which reads "Go to Symptoms Main Menu (Page 2)."</p>
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<p>One additional box is shown on each side of the vertical chart. To the left is a box that reads "Note: Zip code will be stored in report as ** if no match is found." An arrow points away from the box to the "Update Custom Report" box. Another box is shown to the right of the chart; it reads "NOTE: Bulletin Board Message can be activated (See Administration of Bulletin Messages, page 45)." An arrow points away from this box to the "Check for Special Bulletin Message" box.</p>
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<p class="size2"><a href="app4fig4-4-1.htm">Return to Figure</a></p>
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<p> </p>
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<p> The information on this page is archived and provided for reference purposes only.</p></div>
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