Public Health Emergency Preparedness
This resource was part of AHRQ's Public Health Emergency Preparedness program, which was discontinued on June 30, 2011, in a realignment of Federal efforts.
This information is for reference purposes only. It was current when produced and may now be outdated. Archive material is no longer maintained, and some links may not work. Persons with disabilities having difficulty accessing this information should contact us at: https://info.ahrq.gov. Let us know the nature of the problem, the Web address of what you want, and your contact information.
Please go to www.ahrq.gov for current information.
Appendix G. Current and Proposed Systems
Denver Health Medical Information Centers (DHMIC) Current Systems
Network
![Chart depicting the DHMIC Current Telecommunications Network. Go to Text Description [D] for details.](happgfig1.gif)
[D] This diagram represents the current telecommunications network configuration of the Denver
Health Medical Information Centers (Rocky Mountain Poison and Drug Center [RMPDC] and
Denver Health Nurse Line) at the time of this report. It outlines from where the telephone lines
into the center terminate at the demarcation point (DMARC) before entering the two telephone
switches (Nortel® and Avaya®). The telephone switches are then connected to various voice
handling equipment to provide the functionality of voicemail (Avaya Intuity AUDIX®), call
monitoring (Avaya CentreVu CMS®, Telecorp), call accounting (Microcall®), and call
recording (Dictaphone Freedom® and Prolog).
Proposed Health Emergency Assistance Line & Triage Hub (HEALTH)
Systems Network
![Chart depicting the DHMIC Current Telecommunications Network with Proposed Enhancements. Go to Text Description [D] for details.](happgfig2.gif)
[D] This diagram represents proposed enhancements to the current telecommunications network configuration
of the Denver Health Medical Information Centers (DHMIC). It outlines from where the telephone lines
into the center terminate at the demarcation point (DMARC) before entering the two telephone switches
(Nortel® and Avaya®). The telephone switches are then connected to various voice handling equipment
to provide the functionality of voicemail (Avaya Intuity AUDIX®), call monitoring (Avaya CentreVu
CMS®, Telecorp), call accounting (Microcall®), and call recording (Dictaphone Freedom® and Prolog).
The five proposed enhancements include:
- Interactive Voice Response to be added prior to the DMARC to provide menu driven options to callers.
- Multi-Channel Routing for various contact methods.
- Healthcare Provider (HCP) Desktop for multiple channels.
- Remote Agent HCP Desktop for multiple channels.
- Multi-Channel reporting system.
Return to Contents
Proceed to Next Section
5600 Fishers Lane Rockville, MD 20857