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Adapting Community Call Centers for Crisis Support

Public Health Emergency Preparedness

This resource was part of AHRQ's Public Health Emergency Preparedness program, which was discontinued on June 30, 2011, in a realignment of Federal efforts.

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Figure 4. Patient Dispositions From a Clinical Care Algorithm Software Program That Many Nurse Advice Lines Would Use (Text Description)

Nurse Advice Line Recommendation Pandemic Event Recommendation
  • Homecare
  • Provide home/self care
  • Instructed in self care
  • Information or advice only
  • Homecare with follow up PRN
  • Homecare with appt in 2 weeks
  • Call HCP within 24 hours
  • Call or see HCP within 2 weeks
  • Call or see HCP within 24 hours
  • Call or see HCP within 3 days
  • See HCP within 72 hrs
  • See HCP within 24 hrs
Consider revising these dispositions as part of community pandemic influenza response measures; explore alternatives such as increasing homecare guidance to reduce referrals to other HCPs.
  • See HCP within 4 hrs
  • Care required within 4 hrs
  • Activate EMS 911
  • See in ED immediately
These dispositions require more immediate action and should continue to be directed to appropriate HCPs; consider specific locations to direct these patients to.

PRN= according to need (from the Latin "pro re nata"); HCP=health care provider; EMS=emergency medical system; ED=emergency department.

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